Legal
This policy outlines the cancellation and rescheduling conditions that apply to all Drive Blue bookings.
Last updated: 20 October 2026. This page summarises Policy 02 on our Policies page.
Back on Track courses have their own terms. Written notice by email to submissions@driveblue.com.au or text message to 0413 198 025, from the participant, is required at least 72 hours before the course starts; otherwise the full course fee is payable. See the Back on Track Attendance and Cancellation Policy (Policy 02A).
Give at least 24 hours' notice to cancel or move a lesson, assessment, test or training session. Call or text 0413 198 025, email enquiries@driveblue.com.au, or use the link in your booking email (it works until 24 hours before). Notice counts from when we receive it, and we confirm it.
24 hours or more: no charge. Anything you have already paid moves to the new time, or we refund it within 5 business days.
Less than 24 hours: the full session fee is charged. Moving a session with less than 24 hours' notice counts as a late cancellation.
Never drive unwell to avoid a fee. Tell us before your session starts, or tell your trainer when the lesson starts, and there is no charge, once in any 12 months.
During a cyclone watch, sessions may go ahead at your trainer's discretion. If we cancel, there is no charge; if you cancel, the 24-hour rule applies. When a cyclone warning covers your area, all lessons and tests stop and are rebooked after the authorities give the all clear, at no charge.
If a severe weather or flood warning, or a road closure, covers your area or route, there is no charge. See also Policy 10.
Back on Track courses have their own 72-hour rule (Policy 02A).
Funded, organisation, remote and regional bookings follow the terms in the quote or agreement (remote and regional: Policy 02B).
If we are running late by 5 minutes or more, we text you before your start time to say how late. You get the time back at the end of the lesson or in a future lesson, or you can cancel and rebook at no cost to you. For a test, the examiner offers to cancel and rebook without loss of any fee paid.
If we cancel, we tell you as early as we can and offer you a full refund or a new day and time.
